VoiceReallyMatters.com

A layperson’s exploration of all things voice

June 23, 2020

Using Voice in the Workplace

One area that I like to ponder is how voice assistants will eventually be used in the workplace. This article from “Small Biz Trends” has some ideas – here’s an excerpt:

Voice assistants like Cortana and Siri can be very helpful in analyzing data. Businesses can use voice assistants for task tracking, as well as time management. You can use voice commands to build analytical queries over large data stores helping you to easily crunch data thus saving you valuable time.

For example, Siri can help you analyze data by using voice commands. You can help build analytical queries over large data trove, dividing data by date ranges or functions by simply using your voice. Voice assistants also help you not only interpret the data but also provide visualization as well.

“One way we use Voice AI specifically at Beyond Key is through automatically recorded Zoom meetings. These recordings are then transcribed, speakers identified, minutes tagged, and keywords flagged. The entire transcription becomes searchable, so you can find any action items”, added Goel on the tasks voice assistants are already making.

Advanced voice assistants are also changing the way we do business. They can now help employees use voice commands to make service requests. They are then transformed into service tickets that are addressed by support staff. This helps expedites the processing of requests and putting job orders in the system with little effort. It can be handy for businesses working in food and beverages, supplies, cleaning or maintenance.