VoiceReallyMatters.com

A layperson’s exploration of all things voice

December 2, 2019

We the People Prefer Human to Synthetic Voices

I’m so excited to see this first study about what consumers want out of voice design – a joint study conducted by voicebot.ai, Voice.com and Pulse Labs. I’ll be blogging about a few of the results – the first one being this excerpt:

It will surprise no one that our user panel expressed a preference for human voices over synthetic voices. Observers have long suspected that users preferred to hear humans. In our testing, human voices received an overall rating of 3.86 on a scale of 1.00-5.00 com-pared to 2.25 for synthetic voices generated by artificial intelligence. That difference re-flects a 71.6% higher rating for human voices over the synthetic alternative.