I’m so excited to see this first study about what consumers want out of voice design – a joint study conducted by voicebot.ai, Voice.com and Pulse Labs. I’ll be blogging about a few of the results – the first one being this excerpt:
It will surprise no one that our user panel expressed a preference for human voices over synthetic voices. Observers have long suspected that users preferred to hear humans. In our testing, human voices received an overall rating of 3.86 on a scale of 1.00-5.00 com-pared to 2.25 for synthetic voices generated by artificial intelligence. That difference re-flects a 71.6% higher rating for human voices over the synthetic alternative.