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January 29, 2021

Wow! Alexa Now Can Infer Your Intent

As part of Amazon’s long-term goal to make talking to Alexa more natural, a new “infer your intent” functionality has been built. Here’s an excerpt from this article from the “Verge”:

Finding new ways to use Amazon’s Alexa has always been a bit of a pain. Amazon boasts that its AI assistant has more than 100,000 skills, but most are garbage and the useful ones are far from easy to discover. Today, though, Amazon announced it’s launched a new way to surface skills: by guessing what users are after when they talk to Alexa about other tasks.

The company refers to this process as “[inferring] customers’ latent goals.” By this, it means working out any questions that are implied by other queries. Amazon gives the example of a customer asking “How long does it take to steep tea?” to which Alexa will answer “five minutes” before asking the follow-up: ”Would you like me to set a timer for five minutes?”