Recently, I blogged about this podcast, in which Voicebot.ai’s Bret Kinsella talks with John Kelvie from Bespoken about how “domains” will replace voice apps. I enjoyed John’s blog about this concept so much that I wanted to excerpt again from the blog:
Most of what is written above hinges on just a couple of key observations:
– Users do not remember invocation names
– Multi-turn dialogs sort-of work – in some cases they are useful and appropriate. But for the most part they annoy users and should be avoided.
If you accept these observations, everything else I’ve laid out follows fairly naturally. Of course, someone might come up with (or perhaps unbeknownst to me, already has) how to (a) improve users’ memories (b) remind them of phrases and experiences without annoying the love out of them, and/or (c) miraculously, markedly improve the state of the art of speech recognition. But assuming none of the above occur in the next 12-18 months, I believe most of what I have written is inevitable. At least, it is if we want to have a vibrant ecosystem for third parties.